Frequently Asked Questions
- How can I check to make sure my computer is ready to watch a webinar?
- Do I get CEU's for attending webinars?
- Is it ok for me to view the webinars with a wireless connection?
- Why can't I download the handouts during the webinars?
- Why can't I hear anything?
- Error: 'A script in this movie is causing Adobe Flash Player 9 to run slowly'. Abort?
- Why am I having trouble entering the webinar?
- What is the 'Acrobat Connect Add-in' that I am asked to download when I enter a webinar?
- Do I need a video camera or microphone to attend a webinar?
- Where can I find the link to watch a Webinar or Recorded Webinar?
- My Recorded Webinar is not working
Conduct a test to ensure your computer is set up with the appropriate tools to participate in a Health Stream TV Webinar. To do this, click here
Medigogys free one hour seminars do NOT have any CEU's.
Please visit Pro D Seminars for online seminars / webinars, live classes and recorded online seminars for continuing education credits.
Wireless connections seem to work ok for viewing our webinars. Although, we have found that a wireless connection is more intermittent and can easily lose audio and video in the middle of the webinar. Therefore, we encourage plugging straight into your modem or router for best viewing quality and reliability. If you are watching with wireless, and you lose audio/video, wait for a few moments to see if it fixes itself. If it does not, close the webinar, and re-enter. This solves 95% of issues.
Do not worry, as long as you are on our email list (sign up in left column) we will direct you to the handouts in an eblast a few days after the webinar.
First, verify that your computer speakers are on and your computer’s volume is at an audible level. If you are still having trouble, it is probably due to your internet connection, wireless usually is the culprit. Close the webinar, check your internet connection, then re-enter the webinar. This resolves most issues.
Yes abort. This script is not totally necessary to continue with the webinar.
Enter your First and Last Name in the Guest field. Click the Help link on the webinar Login page. This takes you to the Test Meeting Connection page where you can verify that your computer meets all necessary requirements. If you do not pass the test you will be given instructions for what you need to do. Make sure popup blocking software is not blocking your meeting window. You may be using a proxy server. To resolve this in Internet Explorer, select Tools > Internet Options > Advanced tab. Then enable the setting Use HTTP 1.1 through proxy connections. After doing this, clear your cookies, close all browser windows and attempt to re-enter the meeting.
It is an essential add-in to get the full experience of our webinars. It is a trusted adobe download that only takes about 10 seconds.
No. Only the presenter needs a webcam and microphone. All you need is an internet connection and the link to enter the webinar!
To watch a Live Webinar or a Recorded Webinar, you must be signed into Medigogy. Accounts are free at Medigogy and it only takes a few moments to sign up. If you already have an account, just sign into your account.
Then navigate to the webinar you would like to watch. After the webinar descriptions are links to the webinar recordings, MP3s and more. (If you are not logged in, this information will be hidden.
A good first step to resolving this problem is to test your computer to ensure it is ready to view the archived webinar recordings. If you are still having problems after you have ensured the 'Connect add-in' is up to date, then please contact us.